Privacy policy.
Welcome to Yarra Valley Candle Company, operated by Yarra Valley Candle Company (referred to as “we,” “us,” or “our”). Protecting your privacy is fundamental to our business operations. This comprehensive Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or interact with our services.
1. Information We Collect
In our commitment to providing a personalized and seamless experience, we collect various types of information. This includes contact details such as names, email addresses, and phone numbers. Additionally, demographic information like age, gender, and location helps us tailor our offerings to your preferences.
Transaction information, encompassing purchase history and payment details, enables smooth order fulfillment. We also gather device information, including IP addresses and browser types, to enhance your online interaction with us.
2. Why We Collect Personal Data
Understanding the purpose behind collecting personal data is crucial. We collect information to fulfill orders and deliver exceptional customer support. Personalization of your experience on our website is based on this collected data, ensuring your preferences are prioritized.
Compliance with legal requirements and creating a secure online environment is paramount. Research and analytics help us continuously improve our products and services to better meet your needs.
3. How We Collect Data
Data collection methods are diverse, ensuring a comprehensive understanding of your preferences and interactions. Online forms, surveys, and interactive elements on our website facilitate user engagement.
Technologies like cookies and web beacons enhance user experience, providing a seamless and customized journey. Purchase transactions and account creation contribute to a secure and efficient service delivery process.
4. Use of Collected Data
The collected data serves various purposes:
- Order Fulfillment and Customer Support: Ensuring a positive customer experience through timely order fulfillment and personalized support.
- Personalization: Tailoring your interaction with our website to align with your preferences for a more customized experience.
- Legal Compliance: Safeguarding your data within the framework of applicable laws and regulations to maintain legal and ethical standards.
- Research and Analytics: Utilizing data for research purposes and analytics to inform our business strategies, contributing to continuous improvement.
5. Informing Users of Policy Changes
Our commitment to transparency includes keeping you informed about policy changes. We utilize communication channels such as pop-ups, banners, emails, or news posts to clearly explain any modifications. Regular updates aim to maintain trust and openness.
6. Contact Information
For any inquiries or feedback related to this Privacy Policy, you can contact us at sales@yarravalleycandleco.com. Legal inquiries are also accommodated with a provided mailing address and phone number at http://www.yarravalleycandleco.com/. Your feedback and inquiries are valuable to us.
7. Protecting Personal Data
We prioritize the protection of your data through state-of-the-art encryption techniques, secure storage methods, and regular security assessments. Your trust is of utmost importance to us, and we are dedicated to safeguarding your information.
8. Website Security Measures
Our website employs robust security measures to protect your information. These measures include encryption protocols, firewalls, and secure data storage practices. Regular security audits are conducted to identify and address potential vulnerabilities.
9. Third-Party Relationships
In some instances, we may engage with third-party services to enhance our operations. These partnerships adhere to strict privacy standards, and your data is only shared when necessary for service provision. Our commitment to your privacy remains unwavering.
10. Cookies and Tracking Technologies
We use cookies and tracking technologies to enhance your online experience. These technologies help us understand user behaviour, preferences, and interactions with our website. You can manage your cookie preferences through your browser settings.
11. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once the information is no longer required, it is securely disposed of or anonymized.
12. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect or maintain information from anyone under the age of 13. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us, and we will take steps to remove that information.
13. International Data Transfers
If you are accessing our services from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia. By using our services, you consent to this transfer.
14. Updates to Privacy Policy
As our business evolves, our Privacy Policy may be updated to reflect changes in our practices. It is your responsibility to review this policy periodically for any modifications. Substantial changes will be communicated through prominent notices on our website.
By using our website, you agree to the terms outlined in this Privacy Policy. We encourage you to regularly review this policy for updates. Your privacy is central to our values at Yarra Valley Candle Company. Thank you for entrusting us with your information.
Cookies Policy.
Welcome to Yarra Valley Candle Company, operated by Yarra Valley Candle Company PTY LTD (referred to as “we,” “us,” or “our”). This comprehensive Cookie Policy is crafted to provide you with an in-depth understanding of how we utilize cookies and tracking technologies on our website. Our commitment to protecting your privacy and ensuring a transparent online experience is fundamental to our values.
1. Introduction to Cookies
Cookies, small text files placed on your device during website visits, serve multiple purposes, including enhancing user experience, analyzing website performance, and delivering personalized content. This Cookie Policy will elaborate on the types of cookies we use, the reasons behind their utilization, and the options available for you to manage them effectively.
2. Types of Cookies We Use
-Session Cookies: These are temporary cookies erased when you close your browser, facilitating a seamless navigation experience.
- Persistent Cookies: These cookies remain on your device for a specified duration, allowing us to recognize you upon return visits and personalize your experience.
-Functional Cookies: Enhancing functionality and personalization, these cookies remember your preferences.
- Analytical Cookies: They aid in analyzing website traffic and user behavior, contributing to the continuous improvement of our services.
- Marketing Cookies: Tracking user interactions, these cookies provide targeted advertising based on user interests.
3. Why We Use Cookies
Cookies play an essential role in optimizing your interaction with our website, serving the following purposes:
- Website Functionality: Enhancing the functionality of our website, allowing seamless navigation and access to various features.
- Performance Improvement: Analytical cookies provide insights into website performance, helping identify areas for improvement and content optimization.
- Personalization: Cookies enable us to personalize your experience by offering content and promotions tailored to your preferences.
4. Consent Withdrawal Options
You retain the right to change or withdraw your consent to the use of cookies at any time. Manage your cookie preferences through our cookie banner or by adjusting your browser settings. Note that disabling certain cookies may impact specific features of our website.
5. How to Manage Cookies
Most web browsers offer cookie control through their settings. Configure your browser to accept, reject, or notify you when a cookie is set. Keep in mind that disabling certain cookies may affect your ability to use specific website features. For more granular control, consider using a consent management platform like Cookiebot CMP. This platform automatically scans and updates cookies, ensuring an accurate reflection of your preferences.
6. Company Contact Information
For any questions or concerns regarding our Cookie Policy, please reach out to us using the contact information provided below:
Yarra Valley Candle Company PTY LTD
ABN: 49 672 865 468
Email: sales@yarravalleycandleco.com
Phone: +61 493 778 565
Your feedback is crucial, and we are committed to addressing inquiries promptly.