Terms and Conditions.
Greetings from Yarra Valley Candle Company, managed by Yarra Valley Candle Company PTY LTD (referred to as “we,” “us,” or “our”). When you use our website or make purchases from us, you are entering into an agreement to abide by the following terms and conditions (“Terms of Service,” “Terms”), along with any additional terms, conditions, and policies referenced herein or accessible by hyperlink. These Terms of Service are applicable to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.
Before you access or use our website, we encourage you to carefully read these Terms of Service. If you disagree with any part of the terms and conditions outlined in this agreement, please refrain from accessing the website or using any of our services. If these Terms of Service are deemed an offer, acceptance is explicitly confined to these specified Terms of Service.
Any new features or tools introduced to the existing store will be governed by these Terms of Service. The latest version of the Terms of Service is accessible on this page at all times. We retain the right to amend, modify, or substitute any part of these Terms of Service by posting updates or changes on our website. It is your responsibility to routinely check this page for any alterations. Your ongoing use or access to the website after such changes are posted signifies your acceptance of the revised terms.
1. ONLINE STORE TERMS
By engaging with our online store at Yarra Valley Candle Company, you agree to adhere to the following terms and conditions:
1.1 Age Requirement
You affirm that you are at least the age of majority in your state or province of residence, or that you have provided consent for any minor dependents to use this site.
1.2 Legal and Authorized Use
You commit to using our products solely for legal and authorized purposes. In utilizing our services, you agree not to violate any laws within your jurisdiction, including but not limited to copyright laws.
1.3 Prohibited Activities
You must refrain from transmitting any worms, viruses, or any code of a destructive nature. Any breach or violation of these terms may result in an immediate termination of services.
2 – GENERAL CONDITIONS
When accessing and utilizing Yarra Valley Candle Company’s online store, you agree to the following general conditions:
2.1 Service Refusal
We reserve the right to refuse service to anyone at any time, for any reason. This discretion ensures the well-being and integrity of our services.
2.2 Content Transmission
You acknowledge that your content, excluding credit card information, may be transferred unencrypted and subject to changes to conform to technical requirements. Credit card information is always encrypted during transfer over networks.
2.3 Service Usage Limitations
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our service without express written permission from Yarra Valley Candle Company.
2.4 Headings for Convenience
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms. They are intended to facilitate understanding rather than establish legal obligations.
3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
At Yarra Valley Candle Company, we prioritize accuracy and transparency. By using our online store, you acknowledge and agree to the following:
3.1 Information Accuracy
While we strive to provide accurate information on our site, we are not responsible for inaccuracies, incompleteness, or timeliness of information. The material on this site is intended for general information and should not be the sole basis for decision-making.
3.2 Reliance on Information
You recognize that any reliance on the material presented on this site is at your own risk. It is advisable to consult more primary, accurate, complete, or timely sources for making decisions.
3.3 Historical Information
This site may contain historical information that is not current and is provided for reference only. We retain the right to modify the contents of this site at any time without obligation to update information.
4 – MODIFICATIONS TO THE SERVICE AND PRICES
Yarra Valley Candle Company strives to enhance your online shopping experience. By engaging with our services, you agree to the following terms:
4.1 Price Changes
Prices for our products are subject to change without prior notice. We retain the right to modify or discontinue the service (or any part thereof) at any time without notice.
4.2 Notification of Changes
While we aim to keep you informed, we shall not be liable to you or any third party for any modifications, price changes, suspension, or discontinuance of the service.
4.3 Product Availability
Certain products or services may be exclusively available online through the website. We may exercise the right to limit the sales of our products or services to any person, geographic region, or jurisdiction.
5 – PRODUCTS OR SERVICES
At Yarra Valley Candle Company, we are committed to providing quality products and services. By utilizing our online store, you agree to the following terms:
5.1 Exclusive Online Availability
Certain products or services may be exclusively available online through our website. These offerings may have limited quantities and are subject to our refund policy.
5.2 Product Presentation
While we make every effort to display product colours and images accurately, we cannot guarantee that your computer monitor’s display will be precise.
5.3 Sales Limitations
We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction. This right may be exercised on a case-by-case basis.
5.4 Product Descriptions
All descriptions of products or product pricing are subject to change at any time without notice. We do not warrant that the quality of any products, services, information, or other materials purchased or obtained will meet your expectations.
6 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
Your input is valued at Yarra Valley Candle Company. By engaging with our online store, you agree to the following terms regarding user comments, feedback, and other submissions:
6.1 Submission Consent
If at our request or voluntarily, you provide submissions such as contest entries or creative ideas, you agree that we may use, edit, copy, publish, distribute, and translate these submissions at any time without restriction.
6.2 Content Monitoring
While we have no obligation to do so, we may monitor, edit, or remove content that, in our sole discretion, is deemed unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable.
6.3 Comment Guidelines
Your comments must not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Additionally, comments should not contain unlawful, abusive, or obscene material.
7 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
At Yarra Valley Candle Company, transparency is vital. By using our online store, you agree to the following terms regarding warranties and liability:
7.1 Service Interruptions
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. We reserve the right to remove the service for indefinite periods or cancel it at any time without notice.
7.2 Product Representation
While we strive for accuracy, the service and all products are provided “as is” and “as available” without any warranties, representations, or conditions of any kind, whether express or implied.
7.3 Limitation of Liability
In no case shall Yarra Valley Candle Company, our directors, officers, employees, affiliates, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind.
7.4 Maximum Liability
Where applicable law permits, our liability shall be limited to the maximum extent permitted by law.
8 – INDEMNIFICATION
To maintain a harmonious online environment, you agree to the following terms related to indemnification when using Yarra Valley Candle Company’s online store:
8.1 Indemnification Agreement
You agree to indemnify, defend, and hold harmless Yarra Valley Candle Company and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand.
8.2 Legal Costs
In the event of a claim, you agree to cover any reasonable attorneys’ fees associated with the claim.
8.3 Breach of Terms
This indemnification applies to claims arising from your breach of these Terms of Service or any documents they incorporate by reference.
9– TERMINATION
In the interest of clarity and fairness, please be aware of the following terms regarding termination when using Yarra Valley Candle Company’s online store:
9.1 Survival of Obligations
The obligations and liabilities incurred by both parties prior to the termination date shall survive the termination of this agreement for all purposes.
9.2 Termination by User
These Terms of Service are effective until terminated by either you or Yarra Valley Candle Company. You may terminate these terms at any time by notifying us that you no longer wish to use our services.
9.3 Termination by Yarra Valley Candle Company
If, in our sole judgment, you fail to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination.
10 – GOVERNING LAW
For legal clarity and adherence, please consider the following terms related to governing law when using Yarra Valley Candle Company’s online store:
10.1 Applicable Jurisdiction
These Terms of Service and any separate agreements whereby Yarra Valley Candle Company provides you services shall be governed by and construed in accordance with the laws of Australia.
10.2 Legal Venue
In the event of any legal action or proceedings arising out of or in connection with these terms, you agree to submit to the jurisdiction of Australia
10.3 Consistency with Local Laws
By using our services, you acknowledge that these terms align with the laws of Australia, and you agree to comply with any local laws that may be applicable to you.
Shipping Policy.
Welcome to Yarra Valley Candle Company, operated by Yarra Valley Candle Company PTY LTD (referred to as “we,” “us,” or “our”). Our Shipping Policy outlines the details of how we handle the shipping of our products to ensure a transparent and reliable experience for our valued customers.
1. Order Processing
Upon successful completion of your order, our team initiates the processing phase. This includes verification, quality checks, and packaging. Orders are typically processed within 1-2 business days, excluding weekends and holidays. Any delays will be communicated promptly.
2. Shipping Rates
Shipping rates vary based on your location, the size, and weight of the package. Rates are calculated during the checkout process, and you will have the opportunity to review shipping costs before finalising your purchase.
3. Shipping Methods
We offer a range of shipping methods to accommodate your preferences and urgency:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Express Shipping: Expedited delivery within 2-3 business days.
- International Shipping: Delivery times vary based on the destination, typically within 7-14 business days.
Please note that the mentioned delivery times are estimates, and actual delivery may vary due to external factors beyond our control.
4. Order Tracking
Once your order is dispatched, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your shipment in real-time. For international orders, tracking information may be limited in certain regions.
5. Shipping Restrictions
Certain products may be subject to shipping restrictions based on regulations in specific regions. If your order falls under these restrictions, we will notify you promptly, and alternative arrangements will be made.
6. Customs and Duties
For international orders, customs duties, taxes, and fees may be applicable. These charges are the responsibility of the customer and are not included in the product or shipping costs. Please check with your local customs office for details on potential charges.
7. Delivery Issues
If you encounter any issues with the delivery of your order, such as delays or damage, please contact our customer support team at sales@yarravalleycandleco.com or +61 493 778 565. We are committed to resolving any shipping-related concerns promptly.
8. Undeliverable Packages
In the event that a package is deemed undeliverable due to an incorrect address or other issues, our team will reach out to you for clarification. Additional shipping fees may apply for re-delivery.
9. Holiday Shipping
During peak seasons or holidays, shipping times may be subject to delays. We recommend placing your orders well in advance to ensure timely delivery during these periods.
10. Contact Information
For further inquiries or assistance related to our Shipping Policy, please contact us using the information below:
· Yarra Valley Candle Company
· ABN: 49 672 865 468
· Email: sales@yarravalleycandleco.com
· Phone: +61 493 778 565
Your satisfaction is our priority, and we appreciate your trust in Yarra Valley Candle Company. Thank you for choosing us for your candle needs.
11. Policy Updates
We reserve the right to update or modify our Shipping Policy at any time. Any changes will be effective immediately and communicated through our website. It is advisable to review this policy periodically for the latest information.
Return Policy.
Welcome to Yarra Valley Candle Company, operated by Yarra Valley Candle Company PTY LTD (referred to as “we,” “us,” or “our”). Our Return Policy is designed to provide a clear understanding of how we handle returns to ensure a seamless and satisfactory experience for our valued customers.
1. Our Commitment
At Yarra Valley Candle Company, customer satisfaction is our top priority. We want you to be delighted with your purchase. If you are not entirely satisfied with your order, we are here to help.
2. Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also be returned within the specified return period, which is detailed in the following sections based on the type of product.
3. Returns for Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team at sales@yarravalleycandleco.com within 7 days of receiving your order. We will guide you through the return process and provide instructions for returning the item.
4. Returns for Non-Damaged Items
If you wish to return a non-damaged item for any reason other than defects or damage during shipping, please contact our customer support team within 30 days of receiving your order. Please note that return shipping costs will be the responsibility of the customer.
5. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team at sales@yarravalleycandleco.com or +61 493 778 565 to inform us of your intent to return the item.
- Provide Information: Please provide your order number, details about the item you wish to return, and the reason for the return.
- Wait for Authorization: Once your return request is received, our team will review the information and provide authorization if the return is eligible.
- Pack the Item: Pack the item securely in its original packaging, including all accessories and documents that were included with the original shipment.
- Ship the Item: Send the item to the address provided by our customer support team. We recommend using a trackable shipping service for your peace of mind.
- Receive Refund/Exchange: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund or exchange. Refunds will be processed to the original method of payment, and exchanges will be shipped promptly.
6. Return Periods
Return periods vary based on the type of product:
- Standard Items: 30 days
- Custom or Personalised Items: not eligible for return unless damaged or defective
Please refer to the product description or contact our customer support team for specific return periods.
7. Refunds
Refunds will be processed promptly upon approval of the returned item. The timing of the refund may vary based on the original payment method and financial institutions involved. You will receive an email notification once the refund is initiated.
8. Exchanges
If you wish to exchange an item, please follow the return process outlined above and indicate your preference for an exchange when contacting our customer support team. Exchanges will be shipped once the returned item is received and inspected.
9. Non-Returnable Items
Certain items are non-returnable unless damaged or defective. These may include custom or personalised items. Please check the product description or contact our customer support team for clarification on the return eligibility of specific items.
10. Contact Information
For further inquiries or assistance related to our Return Policy, please contact us.
11. Policy Updates
We reserve the right to update or modify our Return Policy at any time. Any changes will be effective immediately and communicated through our website. It is advisable to review this policy periodically for the latest information.
Your satisfaction is important to us, and we appreciate your trust in Yarra Valley Candle Company. Thank you for choosing us for your candle needs.